Introduction
Welcome to Free2Convert's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our free online file conversion services. We are committed to protecting your privacy and ensuring the security of your files during the conversion process.
Information We Collect
We may collect the following types of information:
- Personal Information: Email address and contact details you provide when registering for an account or contacting our support team.
- Files and Content: Files you upload for conversion, including videos, audio files, images, documents, and other media. We temporarily process these files to provide conversion services.
- Usage Data: Information about how you use our conversion tools, including file types converted, conversion frequency, and feature usage patterns.
- Technical Information: IP address, browser type, device information, and operating system to ensure compatibility and optimize our services.
- Conversion Metadata: Technical details about your file conversions, such as file sizes, formats, and conversion settings.
- Cookies and Analytics: We use cookies to remember your preferences, track usage patterns, and improve our conversion tools.
How We Use Your Information
We use your information for the following purposes:
- File Conversion Services: To process and convert your files between different formats (video, audio, image, document, etc.) and provide download links for converted files.
- Service Optimization: To improve our conversion algorithms, add support for new file formats, and enhance conversion speed and quality.
- Technical Support: To provide customer support, troubleshoot conversion issues, and respond to user inquiries.
- Usage Analytics: To understand which conversion tools are most popular, identify performance bottlenecks, and optimize our infrastructure.
- Security and Fraud Prevention: To detect and prevent malicious file uploads, protect against abuse of our services, and ensure system security.
- Service Communications: To notify you about conversion completion, service updates, new conversion tools, and important announcements.
- Legal Compliance: To comply with applicable laws regarding file processing, data protection, and content moderation.
Data Security
We take the security of your files and personal information seriously and implement comprehensive security measures:
- File Encryption: All file uploads and downloads are protected with HTTPS encryption during transmission
- Temporary Storage: Uploaded files are stored temporarily on secure servers and automatically deleted within 24 hours after conversion
- Malware Scanning: All uploaded files are scanned for malicious content before processing to protect our systems and users
- Access Controls: Strict access controls ensure only authorized systems can process your files during conversion
- No Permanent Storage: We do not permanently store your original files or converted files on our servers
- Secure Infrastructure: Our conversion servers are hosted in secure data centers with regular security audits and updates
Third-Party Services
We may work with trusted third-party service providers to deliver our file conversion services:
- Cloud Infrastructure Providers: For secure file processing and temporary storage during conversion
- Conversion Engine Providers: Specialized software libraries (FFmpeg, ImageMagick, LibreOffice) for file format conversion
- Content Delivery Networks: To ensure fast and reliable file downloads after conversion
- Analytics Services: To monitor service performance and understand usage patterns (with anonymized data)
- Security Services: For malware detection and protection against malicious file uploads
These service providers are carefully selected and contractually bound to protect your data. They only have access to the minimum information necessary to provide their specific services and cannot use your files for any other purpose.
Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
- Right of Access: You have the right to obtain a copy of the personal data we hold about you.
- Right of Rectification: You have the right to request correction of inaccurate or incomplete personal data.
- Right of Erasure: In certain circumstances, you have the right to request deletion of your personal data.
- Right to Restrict Processing: In certain circumstances, you have the right to request restriction of processing of your personal data.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: In certain circumstances, you have the right to object to the processing of your personal data.
To exercise these rights, please contact us using the contact details provided below. We will respond to your requests within a reasonable timeframe.
Cookies Policy
We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that contain information about your visit. We use the following types of cookies:
- Necessary Cookies: These cookies are essential for the basic functionality of the website.
- Preference Cookies: These cookies allow the website to remember your preference settings.
- Statistics Cookies: These cookies help us understand how visitors interact with the website.
- Marketing Cookies: These cookies are used to track visitors across websites to provide relevant advertising.
You can control the use of cookies through your browser settings, including deleting existing cookies and blocking future cookies. Please note that disabling certain cookies may impact the functionality of the website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business practices. When we make significant changes to the Privacy Policy, we will post the updated version on the website and update the "Last Updated" date. We encourage you to periodically review this page for the latest information.
If we make changes that materially affect your rights, we will notify you in advance through email or website notifications.
Contact Us
If you have any questions about this Privacy Policy, concerns about how we handle your files, or need to exercise your rights, please contact us.
Email: zhaobing0503@gmail.com
Support: zhaobing0503@gmail.com
For urgent security matters: zhaobing0503@gmail.com